Food Online

Live Order Confirmation works together with Food Online. Food Online lets the guest choose pickup, delivery or eat-in and a time; Live Order Confirmation lets you confirm the order and the time. You can buy them together as a bundle; one license key then works for both plugins.

The time the guest picked

With Order Fulfillment Time on, the confirmation form in the order preview starts with the time the guest picked in Food Online. If the guest did not pick a time, Food Online stores the order time, and that is filled in instead. Change it to when the order will really be ready.

What happens when you confirm

When you confirm from the order preview, the confirmed time replaces the Food Online time for pickup, delivery and eat-in orders. Example: the guest picked the slot 18:30 – 18:45.

You confirm	Food Online time on the order afterwards
19:00	19:00 (the end of the slot is removed)
18:30 (the picked time)	18:30 – 18:45 (unchanged)

The new time is used everywhere Food Online shows the time: the order, the order list and the emails.
The Order confirmed and Completed emails show the time once, in Food Online’s wording (“When to pick up?”, “When will we deliver to you?”, “Eat in time”). If Food Online does not show times for that mode (for example when delivery times are off in Food Online), the email shows the time in the Live Order Confirmation wording instead.

Closing the store

When you close the store with the switch on the Live Order Page, the Food Online menu shows no products and the checkout is blocked. Open the store again with the same switch.

Order statuses in Food Online and Time Picker

Orders with the status Order confirmed count as active orders when Food Online or Time Picker add extra preparation time based on the number of active orders.
In the order details, the time of a confirmed order is labelled Fulfillment Time instead of the selected pickup or delivery time.